FRIEND & FAMILY OWNED – TRADE-IN YOUR USED SADDLE!

https://www.horsesaddledeals.com/shipRates
Many items are in stock and ready to ship within 24 hours. The ship time of your packages depends on the items you select. Once all your items reach our shipping location your order will be packaged for shipment.  Because our complete inventory is well over 160,000 different products many of the items we offer for sale on our website are stored in remote locations. When you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to you. When you are shopping on the website you will see a processing time for each item listed right below the add to cart button. This processing time is the approximate number of business days it takes a particular item to arrive here at the shipping location. The overall ship time for your order is dictated by the item with the longest processing time.

The Premium Ground surcharge, if chosen, does not speed up processing time in our warehouse as stated when the Premium shipping option is selected during checkout. The surcharge only speeds up package time in transit to your home by FedEx or USPS Priority mail. 

We ship Monday to Friday from our shipping location in Hazleton, PA. Small orders weighing less than 2 lbs are sent via USPS Priority Mail. Larger Orders are sent Fedex Ground, FedEx SmartPost or FedEx Home Delivery. Orders ship to the East Coast generally take 1-5 business days, orders to the Mid-West and West Coast take 4-10 business days.

Currently we ship to CANADA on Tuesday and Friday. All packages ready for shipment before 2pm on Wednesdays are included in that weeks shipment. After it leaves our building, eastern Canada arrives in about 4-6 business days while western Canada is about 6-10 business days.

All international orders are sent via the US Postal Service or FedEx and take from 1-6 weeks.  Shipping rates shown in cart for international orders are only an estimate. Final charges will be applied upon actual shipment of item(s). Customers are responsible for all related duties and taxes for shipments outside the USA and CANADA

https://www.horsesaddledeals.com/returns/
You are welcome to return the item in new condition under our 30 Day Return Policy we will refund your purchase price less shipping. We will not pay for return shipping. Please be advised that you are responsible for using proper packaging and purchasing insurance at the post office when returning an item to us. If the item is not received back or is received in non-re-sellable condition, we will not issue a refund. All Returns must be received within 30 days after the sale has been made. No exceptions.

If you purchased this item on a site other than HorseLoverZ.com (eBay or Amazon, i.e.) the terms and conditions of that website should be referenced.

https://www.horseloverz.com/returns/
You are welcome to return the item in new condition under our 30 Day Return Policy we will refund your purchase price less shipping. We will not pay for return shipping. Please be advised that you are responsible for using proper packaging and purchasing insurance at the post office when returning an item to us. If the item is not received back or is received in non-re-sellable condition, we will not issue a refund. All Returns must be received within 30 days after the sale has been made. No exceptions.

If you purchased this item on a site other than HorseLoverZ.com (eBay or Amazon, i.e.) the terms and conditions of that website should be referenced.

Horsesaddledeals.Com Said They Shipped My Item, But I Never Got It In The Mail, HELP!

Please wait a minimum of 2 weeks for orders sent to a US address, 3 weeks for Canadian order or 6 weeks for International orders before action is taken. You are, of course, welcome to contact Customer Service for additional assistance.

You Screwed Up And Sent My Package To Someone Else!

Oops, we are sorry if we messed up your address. Occasionally due to our large order volume we make this simple error. We will gladly resend your product if you contact Customer Service explaining what happened and to whom the order should have gone.

We are sorry for this picking error. Please contact Customer Service and we will send out the correct product and arrange with you the return of the incorrect items if warranted.

Out Of Stock

Occasionally we may run low on certain items due to delays from our suppliers or miscalculations of our stock, in this case a refund shall be issued for any item that cannot be shipped within 30 days. Exceptions can be made if the item will be available for shipment within a reasonable extension of 30 days or unless directed by you.

OTHER USEFUL TOPICS FROM THE HELP DESK

Yes, the page where you actually transmit your confidential credit card information is controlled by Authorize.net, one of the leading credit card merchant terminals on the net! Paypal.com also has the highest 128bit security and guarantees your transaction. Your information will be safe with us.

Yes, make sure you remember your E-mail Address and Invoice Number and you may log in under the "My Account" link and add to an order up to 10 days after your first visit.

Go to "View Cart". About two thirds of the way down the page, there is a "clear cart" button that will remove all the items currently in your cart. Alternatively, please close all of your browser windows and revisit the site this should clear your browser memory of your cart items.

First try using our search button located at the top of any of the website pages. If you still can't find the product you are interested in purchasing, please contact Customer Service. Your site search doesn't work! Some browsers may require that you hit the search button with your mouse instead of the Enter button on your key board, try this, it should work.

ABSOLUTELY NOT! We keep information on file only for our own use and will not be used by anyone else but HorseLoverZ.com and its related companies.

I still have a question.

Contact us at Customer Service, by phone, email or live chat.

TERMS & CONDITIONS

Our website is updated daily with prices, product selections, descriptions and inventory availability. Every effort is made to keep this information accurate to ensure that products you purchase online are the products you receive in the mail. However; we are human and computers have bugs. Although rare, typographical errors and computer glitches may happen. We reserve the right to cancel any order or any offer at our sole discretion. We prosecute criminals! We have installed advanced order fraud and hacker intrusion detection systems to catch criminal activity on our website. We work with local, national and international law enforcement agencies to prosecute fraud including but not limited to: Stolen credit cards, fraudulent money orders, mail order scams, product return scams, hacking attempts, phishing attempts, and telephone / wire fraud. Dont be our next investigation.

THE LAW

These Terms of Service shall be governed by and constructed in accordance with the Laws of the Commonwealth of Pennsylvania, USA.

Unless you specify an alternative, we utilize FedEx Ground Economy, DHL, and the US Postal Service for shipping. In cases where FedEx Ground Economy or DHL is chosen, your package will be handed over to your local Post Office for final delivery, which will be included with your regular mail.

For most customers, in-stock items should arrive within approximately 2-9 business days. We are committed to prompt order shipment. However, there may be instances when items are temporarily out of stock due to manufacturer delays. Should this occur, we will promptly notify you. Regarding custom or special orders, please allow an estimated 4-6 weeks for delivery, or refer to specific delivery times indicated for custom items.

Expedited Ground shipping is priced at $5.00 per box, in addition to your standard shipping charges.

Expect to receive your in-stock items within approximately 2-5 business days when you choose Expedited Ground shipping. Please note that Expedited Ground shipping is not an option for shipments to P.O. Boxes. Should you have any inquiries, feel free to reach out to us at ‪+1 (801) 923-2240‬.

For orders with an average weight of up to 10 pounds, there is a $12 fee per box, in addition to your standard shipping costs. If your order exceeds 10 pounds, an extra charge of $1.00 per pound applies.

Our priority is to have orders delivered within 3 business days, provided the order is placed by 2 pm ET. It's important to note that Guaranteed 3-business day shipping is not available for shipments destined for P.O. Boxes. If you require an exact quote, please don't hesitate to contact us at ‪+1 (801) 923-2240‬.

For orders with an average weight of up to 10 pounds, the fee is $17 per box, in addition to your standard shipping expenses. Orders exceeding 10 pounds will incur an additional charge of $1.00 per pound.

Our goal is to ensure orders arrive within 2 business days, provided the order is placed by 3 pm ET. Please be aware that Guaranteed 2-business day shipping is not available for shipments to P.O. Boxes. For precise pricing details, don't hesitate to call us at ‪+1 (801) 923-2240‬.

For orders with an average weight of up to 10 pounds, the fee is $27 per box, in addition to your regular shipping charges.

Orders are given the highest priority to arrive on the very next business day, as long as the order is placed by 3 pm ET. It's worth noting that Guaranteed Next Business Day shipping is not an option for shipments to P.O. Boxes. Should you require an exact quote, please reach out to us at ‪+1 (801) 923-2240‬.

For orders weighing up to 10 pounds on average, there is a charge of $40 per box, in addition to your standard shipping fees.